FREE SHIPPING & RETURNS FOR ORDER OVER £50     DISCREET PACKAGING
FREE SHIPPING & RETURNS FOR ORDER OVER £50     DISCREET PACKAGING

Shipping

Delivery Times

When your order is dispatched you will receive a confirmation email. Depending on which delivery service you have selected, your order will arrive as follows:

UK TRACKED
3 - 4 days
£4.50
EU
3 - 5 days
£7.00
AU/NZ
7 - 9 days
£7.99


Cosmosutra products can only be shipped to European countries, Australia and New Zealand.

Non-Delivery

If orders have not been received within 14 days of expected arrival, please click here to email customer support.
IMPORTANT: Some countries will incur additional import/customs duties - CosmoSutra is not responsible for any additional charges.

When will my items ship?

Typically, within 2-3 working days. If, however the next day shipping has been selected before the cut off time then you will receive the next working day after that.

Will Items in my order ship separately or together?

This will depend on the items purchased as some items are delivered directly to you by our suppliers. Details of this will be included on your order confirmation. If in doubt, please contact customer services and we can advise.

I received my order in more than one shipment, am I being charged extra for shipping and taxes?

No, you will only be charged for the amount noted in your cart at the time of purchase.

When can I expect to receive my order?

This will depend on the items purchased as some items are delivered directly to you by our suppliers. Details of this will be included on your order confirmation. If in doubt, please contact customer services and we can advise.

Can I add items to my order before it ships?

Additional items can be added to your order prior to shipping. Please contact our customer service team if you wish to do this.

My promotional code isn’t working

If your promotional code is not working it could mean that your code may have expired, or not valid for the goods that you have in your cart, if you believe there is a problem please contact customer services and we will assist you.

What is our Secure Shopping option?

We take security very seriously. All credit card and personal information is encrypted, utilising Secure Sockets Layer (SSL) server technology before being transmitted over the internet. All personal information that you provide during the shopping process is encrypted for your protection and only used in accordance with our privacy policy. You shouldn't have to pay anything if unauthorised charges are made to your credit card, as a result of shopping at our store. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than £50.00 of fraudulent charges. If your bank does hold you liable for any of this £50.00, we will cover your liability up to £50.00 GBP. In the event of any unauthorised use of your credit card, please notify your credit card provider in accordance with its reporting rules and procedures.